| spa faq
SPA FREQUENTLY ASKED QUESTIONS ::
information when you visit...
are a few tips and pointers that will help you get
the most of your visit to Senjakala. Most of them
are really just common sense. If you have any questions
about anything prior to or during your visit to Senjakala,
just use our on-line help
form for immediate feedback.
Spa is located at No. 20,
Jalan Pudu Lama, Bukit Mahkamah, 50200 Kuala Lumpur,
Spa is open 7 days a week from 12 Noon. Last Call
is at 10:30 PM (including Outcall). >> More
A Day Spa such as Senjakala Spa is a business establishment
which people visit for personal care treatments
such as massages and facials. It is conceptually
near similar to a beauty salon in that it is only
visited for the duration of the treatment. In contrast,
a destination spa offers the same services in a
hotel setting where people reside for one or more
days. (© Wikipedia)
Typical day spa services include:
— facial cleansing with a variety of products
— the removal of body hair with hot wax
treatments such as body wraps, aromatherapy
do not have any Sauna, Steam Room, or Jacuzzi. Our
services are primarily treatment-only.
staffs are trained and certified by the Pacific
Spa Academy to provide almost all the above services.
At Senjakala Spa, we equate all the services above
as Treatments, and therefore, qualified staffs are
respectfully called Therapists.
are the benefits of massages?
stress, tension and worry
relaxation and positive mental attitude
muscle aches and pains
blood circulation, bringing more oxygen to your
body's organs and tissues
lymphatic circulation, helping your body to eliminate
toxins and waste
the effects of ageing by improving the tone and
elasticity of tissue and muscles
the positive powers of touch to soothe your mind,
body, and spirit!
gladly accept reservations or advance bookings; in
fact they are strongly recommended to secure
your preferred treatment, therapist or appointment
time. Call us at +603-2031-8082 to make a booking
for either facial or body treatments or for any other
information you need. You can also do so at our Bookings
you are outside of Malaysia, you can also request
a booking or reservation by fax (at +603-2031-8085)
or by email to email@example.com.
Please give us at least 48 hours notice and a way
to reach you by phone, email or local hotel contact.
you're unable to make a scheduled appointment, we
ask that you call and cancel your reservation at your
earliest possible convenience. We will hold bookings
(whether for a specific room, therapist or treatment)
for only 15 minutes after the scheduled
time, so if you're running a little late, give us
We shall also call you to reconfirm your arrival time
should we find you are going to be running late for
your appointment. We reserve the right to cancel your
reservation should you not pick up, or not return
our call within the 15 minutes timeframe. Please understand
Senjakala Spa tend to be very busy at times and we
would need your requested room or therapist to take
over other appointments as well. ]
Posh Members, please quote your POSH Card Number during
phone-in reservations. Do bring your card along during
check-in for verification as well.
accept cash and major credit cards (Visa, Mastercard
and American Express). All prices are quoted in Ringgit
Malaysia (RM) and include applicable government taxes.
Prices are subject to change without prior notice.
We do not accept foreign currencies.
do not include tips or gratuities. Gratuities
are a matter of personal discretion. They should
reflect your level of satisfaction with your experience
and with your therapist's skill and service. Between
15% and 20% of the treatment cost is customary. If
you had a great experience, therapy or session, let
your therapist (and us) know... that way, he'll be
even more eager to please the next time you see him.
If you choose to tip your therapist, you'll be able
to add it on to your bill before you check out, so
you don't need to worry about carrying cash around
are in the midst of setting up our e-commerce portal
for those who wish to place your payment online via
credit card or paypal. If you wish to do so for now,
you may email us for more information on how you can
purchase your treatments online.
feel more comfortable if you don't eat for two hours
before your session.
is recommended but not necessary for men prior to
a facial. If you do choose to shave prior to
your facial, be sure to do so at least two (2) hours
prior to your scheduled appointment. Shaving
is not recommended prior to any body treatments or
hair removal services.
you're going to be late for a scheduled appointment,
please give us a call as soon as conveniently possible.
We can hold bookings (whether for a specific room,
therapist or treatment) for only 15 minutes
after the scheduled appointment time.
check in at reception 15 minutes prior to your
scheduled appointment so you have time to shower and
to avoid delayed treatment times.
reception staff (or your therapist) know if you have
any medical or physical conditions or injuries
which might be of concern to you or which might contraindicate
certain types of therapy, especially heart disease,
high blood pressure, skin inflammation, rashes or
infections, vericose veins, etc. Treatment is not
advisable if you've recently undergone surgery or
certain types of skin treatments (peels, dermal abrasion,
any valuables in the secure lockers provided in the
first floor changing room for safe-keeping, especially
any jewelry that could scratch or interfere with a
smooth therapy experience. We accept no responsibility
for the loss of money or valuables of any kind brought
into the spa premises.
do not encourage the use of hand phones
once you reach your treatment room. This is to make
sure that you and our other guests enjoy the most
relaxing experience possible! So please, turn off
(or switch to silent or vibrate mode) your hand phone,
Treatment or Therapy
body treatments are best enjoyed without clothing.
For certain massage treatments (like Thai Temple traditional
massage) loose clothing may be more comfortable and
we will provide shorts or pants on request. For body
treatments like scrubs and wraps, we also have disposable
underwear available on request. However, please always
wear whatever is (or is not) comfortable for
you to get the most out of your Senjakala experience.
your therapist feedback regarding your experience
and feel free to ask any questions about anything
he does as your session continues. Be sure to tell
your therapist if something makes you uncomfortable
or causes any pain. You should feel respected
and honoured, and the session should provide opportunities
for you to relax and get back in touch with yourself.
deeply and regularly, stressing your exhalation. Imagine
your body becoming heavy and sinking into the table
or mat. As the therapist locates areas of tension,
consciously allow yourself to breath and relax into
during a massage or other type of treatment emotions
will surface. It may be of great benefit to release
and work through them if you feel comfortable doing
Any Extra Services?
Spa provides only what our menus both on-line or
in-house have to offer. All treatments offered herein
are passive-based, meaning you are not even allowed
to touch our therapists. Please do not ask for any
other "extra services" from our Therapists
as they are not allowed to provide them. We reserve
the rights to stop any treatment(s) should you continue
to ask for such, whereupon immediate notification
to the authorities shall be made.
certain period unannounced, we readily welcome spot-checks
by the authorities. Should you be found engaging
in illicit activities with your therapist, we will
not be held liable for your actions and shall not
claim responsibility for over-ruling our policies.
be rest assured that your trip to Senjakala Spa
is clean, safe, sound, and pleasant should you not
take matters into your own hands (no pun intended).
Traditional Urut Batin:
your treatment includes the Traditional Urut
Batin (manhood massage) treatment, please DO
NOT confuse it as masturbation or commonly
known as a "happy ending." This is a traditional
lymphatic treatment to boost blood circulation,
enhance libido, and promotes proper flow for urination,
erection, and suppress any future or current penile
you wish to receive a more in-depth treatment of
this kind, please consult your physician beforehand
and have a signed release letter by a certified
practitioner indicating your need for such. A verification
process shall be made thenafter receiving the letter.
This is to prevent fraud from being committed at
any time before your treatment.
advised that stressing on this treatment throughout
your massage in a suggestive way shall also render
your treatment be justifiably stopped by our therapists.
is your Staff Gallery?
I choose my therapist?
to the continuous misuse of mistreating the staff
gallery by certain parties to equate it as pornography
or to malliciously spread false intent over each staff,
we have permanently removed it from
our website as of May 2006. Kindly be reminded that
Senjakala Spa is in the business of providing quality
treatments, and thus, 'merchandizing' our staffs is
not, and has never been, part of our practice. So
please STOP asking us about how you
can select your therapists either online or in-house
via a gallery of some sort.
you find other third-party websites other than that
from the domain of Senjakala.com featuring our therapists'
photographs, statistics, qualification, etc, please
inform us or ignore it altogether as they are not
affiliated with us.
of our therapists are trained, tested, and trained
again continuously each month in order for
us to be assured that they are providing you with
the standards of service at par with that of other
internationally known Spa and Wellness Centers.
first timers, it is advised to leave the assignment
of therapist be done by our qualified Customer Services
team. We shall assign the therapist to you accordingly
based on their qualification and experience, and will
not assign you one who has not yet being tested on
his skills for any particular treatment you wish to
if you are particularly familiar with a certain therapist(s),
you are required to place a reservation either by
phone to +603-2031-8082, or through our Bookings
will do our best to accommodate your request but subject
to therapists' work schedules, qualifications, and
confirmed prior bookings, so please understand if
we need to make a change. If
you have not placed a prior confirmed reservation,
there will be NO guarantee your request will be met.
who have high blood pressure, heart conditions or
have any other medical complications or injuries or
are taking any medication are advised to consult their
doctors before signing up for any spa services. For
certain treatments, a certified release form/letter
by your private practitioner may be required. Please
make your spa therapist aware of any medical conditions,
injuries, skin conditions or illnesses that may affect
your treatment. We accept no liability for the consequences
of any of our treatments or therapies; by requesting
or accepting service at Senjakala you agree to this
and confirm that you do not have any medical or physical
condition which would make treatment inadvisable.
can hold bookings (whether for a specific room, therapist
or treatment) for only 15 minutes after the scheduled
appointment time. We can't promise to always satisfy
your request for a specific therapist or treatment,
even with prior reservations or booking, but we'll
certainly always do our best to satisfy your requirements.
should be stored in the lockers we provide. Even so,
we accept no responsibility for the loss of money
or valuables of any kind brought into the spa premises,
whether left in lockers or not.