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SPA FREQUENTLY ASKED QUESTIONS ::


helpful information when you visit...

Here are a few tips and pointers that will help you get the most of your visit to Senjakala. Most of them are really just common sense. If you have any questions about anything prior to or during your visit to Senjakala, just use our on-line help form for immediate feedback.


General Information

Senjakala Spa is located at No. 20, Jalan Pudu Lama, Bukit Mahkamah, 50200 Kuala Lumpur, Malaysia.

The Spa is open 7 days a week from 12 Noon. Last Call is at 10:30 PM (including Outcall). >> More

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Day Spa Defined

A Day Spa such as Senjakala Spa is a business establishment which people visit for personal care treatments such as massages and facials. It is conceptually near similar to a beauty salon in that it is only visited for the duration of the treatment. In contrast, a destination spa offers the same services in a hotel setting where people reside for one or more days. Wikipedia)

Typical day spa services include:

  • massage
  • facials — facial cleansing with a variety of products
  • waxing — the removal of body hair with hot wax
  • body treatments such as body wraps, aromatherapy
  • skin exfoliation

We do not have any Sauna, Steam Room, or Jacuzzi. Our services are primarily treatment-only.

Our staffs are trained and certified by the Pacific Spa Academy to provide almost all the above services. At Senjakala Spa, we equate all the services above as Treatments, and therefore, qualified staffs are respectfully called Therapists.

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What are the benefits of massages?
  • Eliminate stress, tension and worry
  • Increase relaxation and positive mental attitude
  • Relieve muscle aches and pains
  • Improve blood circulation, bringing more oxygen to your body's organs and tissues
  • Improve lymphatic circulation, helping your body to eliminate toxins and waste
  • Fight the effects of ageing by improving the tone and elasticity of tissue and muscles
  • Provide the positive powers of touch to soothe your mind, body, and spirit!

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Reservations

We gladly accept reservations or advance bookings; in fact they are strongly recommended to secure your preferred treatment, therapist or appointment time. Call us at +603-2031-8082 to make a booking for either facial or body treatments or for any other information you need. You can also do so at our Bookings page.

If you are outside of Malaysia, you can also request a booking or reservation by fax (at +603-2031-8085) or by email to cs@senjakala.com. Please give us at least 48 hours notice and a way to reach you by phone, email or local hotel contact.

If you're unable to make a scheduled appointment, we ask that you call and cancel your reservation at your earliest possible convenience. We will hold bookings (whether for a specific room, therapist or treatment) for only 15 minutes after the scheduled time, so if you're running a little late, give us a call.

[ We shall also call you to reconfirm your arrival time should we find you are going to be running late for your appointment. We reserve the right to cancel your reservation should you not pick up, or not return our call within the 15 minutes timeframe. Please understand Senjakala Spa tend to be very busy at times and we would need your requested room or therapist to take over other appointments as well. ]

Posh Members, please quote your POSH Card Number during phone-in reservations. Do bring your card along during check-in for verification as well.

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Payment and Tipping

We accept cash and major credit cards (Visa, Mastercard and American Express). All prices are quoted in Ringgit Malaysia (RM) and include applicable government taxes. Prices are subject to change without prior notice. We do not accept foreign currencies.

Prices do not include tips or gratuities. Gratuities are a matter of personal discretion.  They should reflect your level of satisfaction with your experience and with your therapist's skill and service. Between 15% and 20% of the treatment cost is customary. If you had a great experience, therapy or session, let your therapist (and us) know... that way, he'll be even more eager to please the next time you see him. If you choose to tip your therapist, you'll be able to add it on to your bill before you check out, so you don't need to worry about carrying cash around the spa.

We are in the midst of setting up our e-commerce portal for those who wish to place your payment online via credit card or paypal. If you wish to do so for now, you may email us for more information on how you can purchase your treatments online.

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Before You Arrive

You'll feel more comfortable if you don't eat for two hours before your session.

Shaving is recommended but not necessary for men prior to a facial.  If you do choose to shave prior to your facial, be sure to do so at least two (2) hours prior to your scheduled appointment.  Shaving is not recommended prior to any body treatments or hair removal services.

If you're going to be late for a scheduled appointment, please give us a call as soon as conveniently possible. We can hold bookings (whether for a specific room, therapist or treatment) for only 15 minutes after the scheduled appointment time.

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When You Arrive

Please check in at reception 15 minutes prior to your scheduled appointment so you have time to shower and to avoid delayed treatment times.

Let reception staff (or your therapist) know if you have any medical or physical conditions or injuries which might be of concern to you or which might contraindicate certain types of therapy, especially heart disease, high blood pressure, skin inflammation, rashes or infections, vericose veins, etc. Treatment is not advisable if you've recently undergone surgery or certain types of skin treatments (peels, dermal abrasion, etc.).

Put any valuables in the secure lockers provided in the first floor changing room for safe-keeping, especially any jewelry that could scratch or interfere with a smooth therapy experience. We accept no responsibility for the loss of money or valuables of any kind brought into the spa premises.

We do not encourage the use of hand phones once you reach your treatment room. This is to make sure that you and our other guests enjoy the most relaxing experience possible! So please, turn off (or switch to silent or vibrate mode) your hand phone, pager, etc.

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During Treatment or Therapy

Most body treatments are best enjoyed without clothing. For certain massage treatments (like Thai Temple traditional massage) loose clothing may be more comfortable and we will provide shorts or pants on request. For body treatments like scrubs and wraps, we also have disposable underwear available on request. However, please always wear whatever is (or is not) comfortable for you to get the most out of your Senjakala experience.

Give your therapist feedback regarding your experience and feel free to ask any questions about anything he does as your session continues. Be sure to tell your therapist if something makes you uncomfortable or causes any pain. You should feel respected and honoured, and the session should provide opportunities for you to relax and get back in touch with yourself.

Breathe deeply and regularly, stressing your exhalation. Imagine your body becoming heavy and sinking into the table or mat. As the therapist locates areas of tension, consciously allow yourself to breath and relax into those areas.

Sometimes during a massage or other type of treatment emotions will surface. It may be of great benefit to release and work through them if you feel comfortable doing so.

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Any Extra Services?

Senjakala Spa provides only what our menus both on-line or in-house have to offer. All treatments offered herein are passive-based, meaning you are not even allowed to touch our therapists. Please do not ask for any other "extra services" from our Therapists as they are not allowed to provide them. We reserve the rights to stop any treatment(s) should you continue to ask for such, whereupon immediate notification to the authorities shall be made.

At certain period unannounced, we readily welcome spot-checks by the authorities. Should you be found engaging in illicit activities with your therapist, we will not be held liable for your actions and shall not claim responsibility for over-ruling our policies.

However, be rest assured that your trip to Senjakala Spa is clean, safe, sound, and pleasant should you not take matters into your own hands (no pun intended).

The Traditional Urut Batin:

If your treatment includes the Traditional Urut Batin (manhood massage) treatment, please DO NOT confuse it as masturbation or commonly known as a "happy ending." This is a traditional lymphatic treatment to boost blood circulation, enhance libido, and promotes proper flow for urination, erection, and suppress any future or current penile dysfunctions.

Should you wish to receive a more in-depth treatment of this kind, please consult your physician beforehand and have a signed release letter by a certified practitioner indicating your need for such. A verification process shall be made thenafter receiving the letter. This is to prevent fraud from being committed at any time before your treatment.

Be advised that stressing on this treatment throughout your massage in a suggestive way shall also render your treatment be justifiably stopped by our therapists.

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Where is your Staff Gallery?

Can I choose my therapist?

Due to the continuous misuse of mistreating the staff gallery by certain parties to equate it as pornography or to malliciously spread false intent over each staff, we have permanently removed it from our website as of May 2006. Kindly be reminded that Senjakala Spa is in the business of providing quality treatments, and thus, 'merchandizing' our staffs is not, and has never been, part of our practice. So please STOP asking us about how you can select your therapists either online or in-house via a gallery of some sort.

Should you find other third-party websites other than that from the domain of Senjakala.com featuring our therapists' photographs, statistics, qualification, etc, please inform us or ignore it altogether as they are not affiliated with us.

Each of our therapists are trained, tested, and trained again continuously each month in order for us to be assured that they are providing you with the standards of service at par with that of other internationally known Spa and Wellness Centers.

For first timers, it is advised to leave the assignment of therapist be done by our qualified Customer Services team. We shall assign the therapist to you accordingly based on their qualification and experience, and will not assign you one who has not yet being tested on his skills for any particular treatment you wish to go for.

However, if you are particularly familiar with a certain therapist(s), you are required to place a reservation either by phone to +603-2031-8082, or through our Bookings page.

We will do our best to accommodate your request but subject to therapists' work schedules, qualifications, and confirmed prior bookings, so please understand if we need to make a change. If you have not placed a prior confirmed reservation, there will be NO guarantee your request will be met.

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General Disclaimers

Guests who have high blood pressure, heart conditions or have any other medical complications or injuries or are taking any medication are advised to consult their doctors before signing up for any spa services. For certain treatments, a certified release form/letter by your private practitioner may be required. Please make your spa therapist aware of any medical conditions, injuries, skin conditions or illnesses that may affect your treatment. We accept no liability for the consequences of any of our treatments or therapies; by requesting or accepting service at Senjakala you agree to this and confirm that you do not have any medical or physical condition which would make treatment inadvisable.

We can hold bookings (whether for a specific room, therapist or treatment) for only 15 minutes after the scheduled appointment time. We can't promise to always satisfy your request for a specific therapist or treatment, even with prior reservations or booking, but we'll certainly always do our best to satisfy your requirements.

Valuables should be stored in the lockers we provide. Even so, we accept no responsibility for the loss of money or valuables of any kind brought into the spa premises, whether left in lockers or not.

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SENJAKALA SPA
No. 20, Jalan Pudu Lama
50200 Kuala Lumpur, MALAYSIA
Tel: +603 2031 8082
info@senjakala.com
 

  • Senjakala Spa is open from 12pm to 12am, 7 days a week (last call at 10:00PM)
  • For more information, Contact Us.
  • To make a reservation, call +603-2031-8082 or Book On-Line!
 

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